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Customer Service Representative

1 month ago

Oklahoma City, Oklahoma, United States Mathis Brothers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Tier 1 representative. In this role, you will be responsible for providing exceptional customer service to internal and external customers, resolving issues in a timely and professional manner, and working collaboratively with a team to achieve business objectives.

Key Responsibilities
  • Assist customers with inquiries and resolve issues in a prompt and professional manner
  • Work collaboratively with a team to achieve business objectives and improve customer satisfaction
  • Provide training and coaching to employees to ensure they have the necessary skills and knowledge to perform their jobs effectively
  • Meet or exceed customer service standards and goals, including response times and resolution rates
  • Ensure a safe and productive work environment, adhering to all company policies and procedures
Requirements
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Basic computer skills and knowledge of phone systems
  • Ability to lift up to 10 pounds occasionally and work in an indoor climate-controlled environment
What We Offer

Mathis Home is an Equal Opportunity Employer and a drug-free workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.