Customer Service Representative

1 week ago


Oklahoma City, Oklahoma, United States State Farm Insurance Full time
Customer Service Representative Job Description

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities:
  • Assist customers with policy changes, inquiries, and complaints.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.

What We Offer:
We're committed to providing our employees with the training and development opportunities they need to succeed in their roles. As a Customer Service Representative at State Farm Insurance, you'll have the chance to grow your skills and knowledge, and take on new challenges as you progress in your career.

Requirements:
To be successful in this role, you'll need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.

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