Healthcare Customer Service Representative
3 weeks ago
Sagility, a global leader in business process management, is dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.
As a Remote Customer Service Representative, you will provide the essential human touch that sets our service apart. You will be responsible for promptly and effectively managing all incoming calls, conducting research to provide effective solutions for customer issues, and documenting all calls accurately.
We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will have the opportunity to grow and develop your skills in a fast-paced environment.
Benefits:
Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
Performance incentives
Paid training in a state-of-the-art video training environment
Comprehensive health plan available after 90 days
Employee wellness and engagement programs
Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Responsibilities:
Promptly and effectively manage all incoming calls
Conduct research to provide effective solutions for customer issues
Document all calls accurately
Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
Strive to achieve daily team quality and customer satisfaction goals
Requirements:
18 years of age or older
High School Diploma or equivalent
Minimum of 1 year in a single job, preferably in a call center customer service environment
Reliable attendance with no missed time in the first 90 days
Ability to type 25 wpm
Strong oral and written communication skills
Comfort with desktop computer systems
Hardwired internet connection with speeds greater than 5MB upload and 10MB download
Secure, private work area at home
Flexible schedule availability (Monday-Saturday)
What We Are Looking For:
Unwavering commitment to perfect effort
Punctuality and dedication
Ability to thrive in a fast-paced environment
Proficiency in navigating various computer applications
Drive to exceed caller expectations
Desire to build and enhance current skills
Positive attitude and teamwork orientation
Previous healthcare experience is a plus
Previous call center experience is required
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