Healthcare Customer Service Representative

3 weeks ago


Oklahoma City, Oklahoma, United States Sagility LLC Full time

Sagility, a global leader in business process management, is dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

As a Remote Customer Service Representative, you will provide the essential human touch that sets our service apart. You will be responsible for promptly and effectively managing all incoming calls, conducting research to provide effective solutions for customer issues, and documenting all calls accurately.

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will have the opportunity to grow and develop your skills in a fast-paced environment.

Benefits:

Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual

Performance incentives

Paid training in a state-of-the-art video training environment

Comprehensive health plan available after 90 days

Employee wellness and engagement programs

Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

Promptly and effectively manage all incoming calls

Conduct research to provide effective solutions for customer issues

Document all calls accurately

Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation

Strive to achieve daily team quality and customer satisfaction goals

Requirements:

18 years of age or older

High School Diploma or equivalent

Minimum of 1 year in a single job, preferably in a call center customer service environment

Reliable attendance with no missed time in the first 90 days

Ability to type 25 wpm

Strong oral and written communication skills

Comfort with desktop computer systems

Hardwired internet connection with speeds greater than 5MB upload and 10MB download

Secure, private work area at home

Flexible schedule availability (Monday-Saturday)

What We Are Looking For:

Unwavering commitment to perfect effort

Punctuality and dedication

Ability to thrive in a fast-paced environment

Proficiency in navigating various computer applications

Drive to exceed caller expectations

Desire to build and enhance current skills

Positive attitude and teamwork orientation

Previous healthcare experience is a plus

Previous call center experience is required



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