Information Technology Support Specialist

2 weeks ago


West Plains, Missouri, United States FCC Behavioral Health Full time
Position Overview for IT Specialist

The Information Technology (IT) Specialist plays a crucial role as the primary liaison for users engaging with computing services offered by the IT Department, ensuring effective problem identification and resolution.

Required Qualifications:

Entry Level:

  • High School Diploma or equivalent is mandatory.
  • Competent in desktop support and business/technical systems.

Intermediate Level:

  • Associate degree or equivalent from a recognized two-year institution; OR
  • A minimum of three years (6,000 hours) of pertinent experience in computer technology or services.

Advanced Level:

  • Bachelor's Degree or equivalent from an accredited four-year institution; OR
  • A minimum of five years (10,000 hours) of relevant experience in computer technology or services.

Excellent verbal communication skills are essential, along with the ability to stand, walk, manipulate objects, and use hands effectively.

Key Responsibilities:

  • Promptly receive and manage customer support inquiries, prioritizing based on urgency.
  • Conduct thorough investigations and document customer issues to ensure precise resolutions.
  • Take ownership of support cases, performing research or escalating as necessary.
  • Classify requests to determine the most suitable resolution methods.
  • Efficiently resolve issues to uphold high levels of customer satisfaction.
  • Assist in the setup of new computers and provide training on FCC-specific applications.
  • Remain informed about technology capabilities and limitations within the organization.
  • Effectively troubleshoot Office 365 email and software issues.
  • Identify and resolve system and network-related challenges efficiently.
  • Clearly communicate technical information to customers.
  • Collaborate with team members to support organizational missions.
  • Ensure compliance with organizational standards and strategic care plans.
  • Adhere to organizational policies and procedures.
  • Engage in additional duties and projects as required.


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