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Vice President of Operations

2 months ago


San Francisco, California, United States The Bay Club Company Full time
Job Summary

The Vice President, General Manager is a senior leadership position responsible for the financial success of the Club through the creation and development of staff, programs, services, and facilities. This role provides senior leadership to the management team and all Associates to ensure member needs are met and the experience delivered surpasses expectations.

Key Responsibilities
  • Employee Management
    • Hire, train, supervise, develop, and terminate the employment of those supervised in accordance with company policies and directives.
    • Perform timely performance evaluations on Associates.
    • Compile comprehensive reports regarding performance of Associates.
    • Responsible for implementation of all laws, regulations, and policies regarding employment practices, safety rules, and all other company policies and procedures.
    • Process, review, and submit payroll for those supervised directly by General Manager.
  • Club Management
    • Daily walk-throughs of Club to ensure staff is maintaining a clean, organized, and safe facility.
    • Develop and implement comprehensive, member-focused operational standards.
    • Act as Club and/or regional Manager on Duty, as required.
    • Oversee day-to-day Club operations run smoothly and efficiently through a visible management presence and leadership.
  • Financial Accountability
    • Manage financial performance of the Club through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention.
    • Track, report, and analyze the details of financial operation on a daily/weekly/monthly basis.
    • Prepare and implement action plans to meet or exceed monthly financial and membership sales goals.
    • Assist club management in development of annual operating and capital budgets, as well as long-term growth strategy.
    • Review applicable financial statements and reports.
    • Develop and maintain departmental financial goals and incentive plans in coordination with EVP of Operations.
  • Communication & Relationships
    • Effectively and professionally interact and communicate with senior management, managers, other Associates, vendors, members, senior staff, and guests.
    • Promote harmonious relations among members, staff, vendors, and the community at-large.
    • Communicate timely and follow up, as appropriate.
    • Active participation in required events, required programs, required meetings, and required trainings.
    • Ensure the TBCC mission and club brand is upheld in all aspects of club operations.
    • Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
  • Corporate Goals & Objectives
    • Promote the company's safety goals and actively work towards ensuring a safe working environment.
    • Interpret and ensure compliance with company policies and procedures.
    • Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
    • Make professional development a consistent priority.
  • Other Job Functions
    • Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.