Service Line Operations Manager

1 week ago

Columbus Ohio, United States Nationwide Children's Hospital Full time
About the Role

We are seeking a highly skilled and experienced Service Line Administrator to join our team at Nationwide Children's Hospital. As a key member of our organization, you will play a critical role in the development and implementation of our service line infrastructure.

Key Responsibilities
  • Work closely with the Vice President of Clinical Operations and other senior leaders to develop and implement plans for the successful operation and growth of our service lines.
  • Assist in establishing annual performance metrics for the service lines, including research, clinical, financial, and service metrics.
  • Collaborate with nursing, social work, and other areas to meet the goals of the service lines.
  • Ensure coordination and alignment of clinical activities for operational areas outside of the Service Line Administrator's direct responsibility.
  • Work closely with Information Services, Managed Care, and other corporate support areas to develop and implement service line plans and activities.
  • Facilitate change management and lead major projects/initiatives, such as operational restructuring, new service development, and capital projects.
  • Coordinate the leaders of the five service lines to achieve key goals and objectives of Partners for Kids population health and care coordination activities.
  • Facilitate PFK engagement in external learning collaboratives, including those at the state and managed care organizations.
  • Facilitate and recommend annual operating and capital budgets for service line activities.
  • Collaborate and consult with medical and hospital personnel at all levels, both internally and externally, for the development and coordination of services.
  • Interview, hire, mentor, evaluate, counsel, and when necessary, discharge subordinate supervisory personnel.
  • Assist in developing effective policies and procedures, developing appropriate goals, and resolving complex managerial problems.
  • Initiate, promote, and stimulate the continuous performance improvement process to improve clinical, service, administrative, educational, and customer service outcomes.
  • Collaborate with PFK business services as needed to coordinate payer relations, financial management, data analytics/reporting, marketing, and other administrative functions for clinical service lines.
  • Share in responsibility for assuring that assigned departments/programs are compliant with all accrediting bodies, such as NCQA and ODH, and that appropriate quality assurance programs are in place.
  • Work closely with the Vice President to support and coordinate physician and leadership recruitment and retention.
  • Responsible for the professional development and standard practice of project managers within the clinical services teams at PFK.
  • Coordinate with the PFK QI coaches and team lead to ensure adequate support to the clinical service line teams and projects.
Requirements
  • Requires a level of knowledge equivalent to what is typically obtained by completing a Master's degree program in Nursing, Hospital Administration, Business Administration, or a closely related field.
  • Between seven and ten years of progressive experience, including opportunities to demonstrate substantial understanding of healthcare administration, patient care delivery, and application of sound management principles and practices.
  • Previous management or leadership experience in a complex setting is preferred.
  • Experience in population health management is highly desirable.
  • Previous experience in a pediatric or child health-related area is desirable.

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