Store Operations Manager

2 days ago

Montrose, Colorado, United States Kroger Full time
Job Description

Create an exceptional customer experience through outstanding service and maintain a safe and clean environment that encourages customer loyalty. Direct and supervise all functions, duties, and activities for the department, supporting the day-to-day operations of the Grocery department. Embody the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities
  • Promote a culture of trust and respect among associates.
  • Communicate company, department, and job-specific information to associates.
  • Collaborate with associates to achieve company/store goals and promote teamwork.
  • Establish performance goals for the department and empower associates to meet or exceed targets.
  • Develop adequate scheduling to manage customer volume throughout hours of operation.
  • Train and develop associates on performance of their job and participate in the performance appraisal process.
  • Adhere to all local, state, and federal laws, and company guidelines.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items or products they inquire about.
  • Inform customers of grocery specials.
  • Develop and implement a department business plan to achieve desired results.
  • Create and execute sales promotions in partnership with store management.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Implement the period promotional plan for the department.
  • Stay current with present, future, seasonal, and special ads.
  • Monitor and control expenses for the department.
  • Assist store management in preparing the store/department budget, profit, and loss reviews, and take appropriate action on all financial reports.
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
  • Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
  • Plan, organize, and supervise the inventory process.
  • Train department associates on inventory/stocking and Computer Assisted Ordering.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud.
Qualifications
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, and subtraction).
  • Ability to handle stressful situations.
About Us

City Market, a part of the Kroger family of companies, is a leading grocery retailer based in Colorado. With 34 stores across Colorado, Utah, and Wyoming, we strive to create amazing experiences for our customers, communities, and associates. Our core values of respect, honesty, integrity, diversity, inclusion, and safety of others guide our actions and decisions.

We offer a range of benefits to our associates, including health and well-being benefits, financial benefits, and growth and development opportunities. If you're caring, purpose-driven, and hungry to learn, we invite you to join our team and create your own recipe for success at work and in life.

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