Retail Store Manager

4 weeks ago

Montrose, Colorado, United States Paradis Ice Cream Full time
Store Manager/Supervisor

At Paradis Ice Cream, we're seeking a highly skilled and experienced Store Manager/Supervisor to join our team. As a key member of our management team, you will be responsible for leading and motivating a team of baristas and other staff members, while promoting a positive and productive work environment.

Key Responsibilities:
  • Leadership and Team Management: Lead and motivate a team of baristas and other staff members to achieve exceptional customer service and sales results.
  • Customer Service: Provide excellent customer service to ensure a positive experience for our customers, handling any complaints or issues that arise.
  • Operational Management: Manage daily store operations, including staff scheduling, inventory management, and administrative duties.
  • Financial Management: Understand basic financial principles, including budgeting, cost control, and financial reporting.
  • Training and Development: Recruit, train, and develop staff members to provide excellent service and contribute to a positive team culture.
  • Marketing and Sales: Develop and implement sales techniques and marketing strategies to promote the coffee shop and increase its customer base.
  • Time Management: Effectively manage time to balance daily operational tasks, employee management, and long-term planning.
  • Technical Skills: Proficient in using computer software for tasks like employee scheduling, inventory management, and basic administrative work.

Requirements:

  • Previous experience in a supervisory or managerial role, ideally within the food and beverage industry or a similar customer service-oriented field.
  • Ability to lead and motivate a team of baristas and other staff members, while promoting a positive and productive work environment.
  • Strong customer service skills to ensure excellent customer experiences and handle any customer complaints or issues that arise.
  • Effective verbal and written communication skills are essential for interacting with customers, staff, and higher-level management.
  • Needs to handle various tasks simultaneously, such as staff scheduling, inventory management, and administrative duties. Good organizational skills are crucial.
  • Understanding of basic financial principles, including budgeting, cost control, and financial reporting.
  • A solid understanding of Ice Cream, coffee, tea, and other beverages, as well as familiarity with different brewing methods, is a plus (but not required).
  • Knowledge of food safety regulations and procedures to ensure a clean and safe working environment.
  • The ability to think on your feet and make decisions quickly, especially during busy periods or when unexpected issues arise.
  • Experience in recruiting, training, and developing staff members to provide excellent service and contribute to a positive team culture.
  • Some knowledge of sales techniques and marketing strategies can be beneficial for promoting the coffee shop and increasing its customer base.
  • Effective time management skills to balance daily operational tasks, employee management, and long-term planning.
  • Proficiency in using computer software for tasks like employee scheduling, inventory management, and basic administrative work.
  • Building and maintaining positive relationships with regular customers to enhance loyalty and repeat business.
  • Being adaptable and able to handle changes and challenges is crucial.

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