Service Excellence Specialist
5 days ago
About the Role:
">The Customer Service Representative plays a critical role in providing excellent service to customers in the Phone Center of the City of High Point, NC.
">Responsibilities:
">- ">
- Provide top-notch customer service through phone and in-person interactions.">
- Analyze customer payment histories and create payment plans as necessary.">
- Process utility account and miscellaneous payments efficiently.">
- Manage phone call volume while maintaining high quality standards.">
- Resolve customer complaints professionally and effectively.">
Requirements:
">- ">
- Preferably bilingual in English and Spanish.">
- No occupational hazards in this position.">
- Good eyesight and visual abilities required.">
- Strong communication and problem-solving skills essential.">
- Familiarity with Microsoft Office preferred.">
Benefits Package:
">The City of High Point provides a generous benefits package to its employees, including medical, dental, vision, and life insurance, as well as paid time off and holidays.
">We value diversity and inclusion and are an equal opportunity employer.
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