Service Excellence Associate
2 weeks ago
We are seeking a skilled Service Excellence Associate to join our team at Holiday Inn & Suites Atlanta - Airport North. This is an exciting opportunity to work in a fast-paced environment and provide exceptional service to our guests.
Estimated Salary: $25,000 - $35,000 per year
Job Responsibilities- Welcome guests with a friendly greeting and ensure they feel valued throughout their stay.
- Present menu options, answer questions, and make suggestions to enhance the dining experience.
- Deliver food orders promptly and efficiently, ensuring guest satisfaction.
- Relay and/or enter orders into the POS system for the kitchen and serve courses from the kitchen and/or bar.
- Maintain a keen eye on guests to anticipate their needs and exceed expectations.
- Collaborate with kitchen staff to provide additional services such as ladling soup, tossing salad, portioning desserts, brewing coffee, and other tasks as needed.
- Clear and reset counters and tables at the conclusion of each guest's visit.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Perform opening and closing duties to ensure seamless operations.
- Work with the hotel team to create a memorable service experience for guests.
- Knowledge of food service regulations and industry standards.
- Strong customer service and interpersonal communication skills.
- Able to easily and quickly lift and carry heavy trays.
- Able to stand for long periods of time.
- Able to utilize quick thinking and apply quick resolution to guest issues in accordance with brand standards.
- Excellent conflict-resolution skills.
- Able to work in a fast-paced environment.
- Able to prioritize, organize, and manage multiple tasks effectively.
- PTO with immediate accrual.
- Access to 50% of wages prior to payday.
- Discount program for car rentals, travel, entertainment, etc.
- Hotel discounts worldwide.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Basic life/AD&D and supplemental life insurance.
- Voluntary options – critical illness/accident/hospital indemnity/short-term disability/legal.
- Employer-sponsored long-term disability coverage.
- 401(k) with immediate match.
- Double time for holidays worked.
- Health savings account.
- Employee assistance program (EAP).
- Dependent care FSA.
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