Service Excellence Associate

2 weeks ago


High Point, North Carolina, United States Holiday Inn & Suites Atlanta - Airport North Full time
Job Overview

We are seeking a skilled Service Excellence Associate to join our team at Holiday Inn & Suites Atlanta - Airport North. This is an exciting opportunity to work in a fast-paced environment and provide exceptional service to our guests.

Estimated Salary: $25,000 - $35,000 per year

Job Responsibilities
  • Welcome guests with a friendly greeting and ensure they feel valued throughout their stay.
  • Present menu options, answer questions, and make suggestions to enhance the dining experience.
  • Deliver food orders promptly and efficiently, ensuring guest satisfaction.
  • Relay and/or enter orders into the POS system for the kitchen and serve courses from the kitchen and/or bar.
  • Maintain a keen eye on guests to anticipate their needs and exceed expectations.
  • Collaborate with kitchen staff to provide additional services such as ladling soup, tossing salad, portioning desserts, brewing coffee, and other tasks as needed.
  • Clear and reset counters and tables at the conclusion of each guest's visit.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Perform opening and closing duties to ensure seamless operations.
  • Work with the hotel team to create a memorable service experience for guests.
Required Skills and Qualifications
  • Knowledge of food service regulations and industry standards.
  • Strong customer service and interpersonal communication skills.
  • Able to easily and quickly lift and carry heavy trays.
  • Able to stand for long periods of time.
  • Able to utilize quick thinking and apply quick resolution to guest issues in accordance with brand standards.
  • Excellent conflict-resolution skills.
  • Able to work in a fast-paced environment.
  • Able to prioritize, organize, and manage multiple tasks effectively.
Benefits
  • PTO with immediate accrual.
  • Access to 50% of wages prior to payday.
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel discounts worldwide.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Basic life/AD&D and supplemental life insurance.
  • Voluntary options – critical illness/accident/hospital indemnity/short-term disability/legal.
  • Employer-sponsored long-term disability coverage.
  • 401(k) with immediate match.
  • Double time for holidays worked.
  • Health savings account.
  • Employee assistance program (EAP).
  • Dependent care FSA.


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