Service Excellence Coordinator

2 days ago


High Point, North Carolina, United States Food Lion Full time
Job Description:
We are seeking a Customer Service Leader to join our team at Food Lion. In this role, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Responsibilities:
• Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards
• Assist the Customer Service Manager in maintaining standards according to Front End Standard Practice Manual
• Maximize sales through excellent customer service
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager

Requirements:
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Estimated Salary: $58,000 per year based on experience. Food Lion offers a competitive salary and benefits package.

About Food Lion:
Food Lion is a leader in the grocery industry and has been providing an easy, fresh and affordable shopping experience to communities since 1957. Our associates serve over 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

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