Technical Support Representative Role

2 weeks ago


Plano, Texas, United States ServiceTitan Full time
About ServiceTitan
ServiceTitan is a dynamic company that brings innovative solutions to the field service industry. As a key player in the market, we strive to deliver exceptional results and foster a collaborative culture.

In this role, you'll be part of a talented team that's shaping the future of field service operations. With a hybrid work model offering four days in the office and one day remote, you'll enjoy a perfect blend of flexibility and teamwork.

Key Responsibilities:
  • Respond to client issues, which may require troubleshooting, training, or other assistance.
  • Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly document scenarios.
  • Follow established procedures for ticket management, prioritizing, resolving, and documenting client issues.



  • Plano, Texas, United States Bluewater Learning, Inc. Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Bluewater Learning, Inc.About the RoleThis is an excellent opportunity for individuals who enjoy working in customer-facing roles and have a passion for providing top-notch technical support.The successful candidate will provide first-line support to...


  • Plano, Texas, United States The 20 Full time

    About The JobWe are seeking a highly skilled Technical Support Specialist to join our team as an IT Help Desk representative. In this role, you will provide top-notch technical support to our clients nationwide via remote connection software.Job Responsibilities:Identify, analyze, and resolve common technical issues with workstations, mobile devices,...


  • Plano, Texas, United States Palo Alto Networks Full time

    About Us:Palo Alto Networks is a global leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to delivering innovative solutions that address the evolving threat landscape.Career Opportunity: As a Technical Support Engineer, you will play a critical role in our...


  • Plano, Texas, United States Movate Full time

    Job OverviewMovate is a dynamic organization seeking an exceptional Technical IT Support Specialist to join our team. As a key member of our IT department, you will play a crucial role in providing top-notch support to our end-users.We are looking for a highly skilled and motivated individual with a strong background in End-User Computing, Windows 10 and 11,...


  • Plano, Texas, United States Raising Cane's Full time

    Job OverviewRaising Cane's is a rapidly growing restaurant company seeking a highly skilled Technical Support Specialist to join its Restaurant Support Office (RSO) team. This role will play a critical part in ensuring that all technical and deployed IT solutions meet the company's approved specifications.


  • Plano, Texas, United States AXA Professionals Full time

    About the JobWe are looking for an experienced IT Technical Support Expert to join our team at AXA Professionals. In this role, you will be responsible for providing technical support to our clients, including troubleshooting hardware and software issues, implementing virus detection and eradication procedures, and configuring and troubleshooting network...


  • Plano, Texas, United States Universal Processing Full time

    Role SummaryThe Client Support role is a critical position that interacts directly with our clients and supports our sales effort. As a fully onsite position, this role requires 5 days of in-office work per week.ResponsibilitiesClient Application Processing: Process client applications for different credit card processing services and input client...


  • Plano, Texas, United States Repeat Consultants Full time

    Job DescriptionWe are seeking a highly skilled TAC Support Engineer for a 12+ month contract position at our Plano, TX location. The ideal candidate will have strong technical skills and excellent customer service abilities.Responsibilities:Manage customer Severity 1 & 2 outage/tickets from start to finish.Professionally answer customer phone calls.Develop...


  • Plano, Texas, United States Aquas Financial Full time

    Job Description:Aquas Financial is seeking a licensed support representative with expertise in the electronic trading industry. We create industry-leading trading software for retail and professional equity, option, and crypto traders. Our platform covers the full spectrum of the trading lifecycle, from consuming market data directly from major exchanges...


  • Plano, Texas, United States Smart Data Solutions LLC Full time

    Job OverviewThe ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our clients. This role requires a proactive approach to resolving customer issues, working closely with the development team, and ensuring seamless integration of new and existing clients.Key ResponsibilitiesManage...


  • Plano, Texas, United States Repeat Consultants Full time

    At Repeat Consultants, we are seeking a highly skilled Multilingual Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in a fast-paced environment.The estimated salary for this position is $85,000 - $115,000 per year, based on industry standards...


  • Plano, Texas, United States Movate Full time

    We are Movate, a leading company in the industry, offering competitive compensation packages to our employees. Our estimated salary for this position is around $65,000 - $85,000 per year, depending on experience and qualifications.Job OverviewThe IT Support Engineer will play a crucial role in ensuring the smooth operation of our desktop technologies,...


  • Plano, Texas, United States HumCap, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist (Java) to join our team at HumCap, Inc. The successful candidate will be responsible for providing technical support to clients and internal teams. This role requires strong communication skills, a solid understanding of software development, and the ability to work effectively in a...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This role involves providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.In this position, you will work firsthand with our valued customers to...


  • Plano, Texas, United States Repeat Consultants Full time

    Job DescriptionThis technical support role is a 12+ month contract with an estimated salary of $85,000-$110,000 based on the location in Plano, TX. As a TAC Support Engineer- VZW with Repeat Consultants, you will be responsible for effectively communicating orally internally and externally, managing customer Severity 1 & 2 outage/tickets from start to...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionWe're seeking a highly motivated and customer-focused professional to join our global Cortex XSOAR support team. As a Technical Support Engineer, you'll provide technical support, troubleshoot issues, and manage escalations within defined service level agreements.Your key responsibilities will include:Responding to user-reported issues and...


  • Plano, Texas, United States OmniOn Power Full time

    Job Title: Customer Support SpecialistWe are seeking an experienced Customer Support Specialist to join our team in Plano, Texas.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Deliver outstanding customer service through...


  • Plano, Texas, United States Mercedes-Benz of Plano Full time

    Job DescriptionAs a Technical Support Expert at Mercedes-Benz of Plano, you will be responsible for following all shop policy, procedure, safety, and environmental rules. You will work closely with our team to provide excellent customer service and ensure that our vehicles are maintained to the highest standards.


  • Plano, Texas, United States Palo Alto Networks Full time

    We are seeking a highly motivated and customer-focused Technical Support Engineer to join our global Cortex XSOAR support team.Job DescriptionThe successful candidate will serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations, phone calls, and emails effectively, efficiently, and friendly...


  • Plano, Texas, United States Palo Alto Networks Full time

    About UsPalo Alto Networks is a leading cybersecurity company that empowers organizations to protect their digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to delivering innovative solutions that help our customers stay ahead of emerging threats.Job OverviewWe're seeking an experienced Cybersecurity Engineer...