Technical Service Representative

2 days ago


Plano, Texas, United States Universal Processing Full time
Role Summary

The Client Support role is a critical position that interacts directly with our clients and supports our sales effort. As a fully onsite position, this role requires 5 days of in-office work per week.

Responsibilities
  • Client Application Processing: Process client applications for different credit card processing services and input client information into our client management system.
  • Customer Support: Listen to and respond to customer concerns and needs, identifying requirements and providing solutions.
  • Record Keeping: Maintain accurate records of client interactions, including details of inquiries, complaints, or comments, and actions taken.
  • Communication: Contact clients to address inquiries or notify them of new regulations.
  • Liaison Services: Serve as a liaison between merchants and payment systems to resolve funding or terminal issues.
  • Technical Support: Provide technical assistance and support for incoming queries related to terminal hardware.
  • Scheduling: Schedule work to ensure accurate phone coverage and escalate calls to resolve problems.
  • Goal Setting: Assist in planning and implementing department goals and make recommendations to improve efficiency.
Salary and Benefits
  • The monthly salary for this position is $3300, with potential salary increases based on performance.
  • We offer medical, vision, and dental coverage, generous PTO, and a 401k plan.
  • We provide periodic performance reviews for potential salary increases and H1B sponsorship for outstanding performers.


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