Service Coordinator

6 days ago


Claremore, Oklahoma, United States JT Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at JT Services. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our field technicians and delivering exceptional customer service.

Key Responsibilities
  • Coordinate appointments and optimize routes for timely and efficient service delivery
  • Manage scheduling/tracking software and Microsoft Excel to monitor and oversee technician progress throughout the day
  • Sort and distribute communications in a timely manner
  • Update customer and job records, ensuring accuracy and validity of information
  • Provide exceptional customer service through handling phone calls with enthusiasm and professionalism
  • Review, interpret, and generate invoices/estimates for field work
  • Assist in updating and maintaining reports and information required by the Operations Manager, Sales Manager, and Bookkeeper
Requirements
  • Minimum 1 year of dispatch experience in a service business with annual revenue exceeding $1 million
  • Ability to work on-call rotation every 3-4 weeks
  • Working knowledge of office equipment
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in MS Office
Why Work with Us

We offer a dynamic and supportive work environment, excellent compensation and benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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