Customer Service Representative

4 weeks ago


El Paso, Texas, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our donor center staff, you will be responsible for ensuring a positive and efficient experience for our donors.

Key Responsibilities:

  • Prepare the donor area and equipment for the pheresis process
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process
  • Disconnect the donor when the process is complete
  • Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events
  • Link equipment and soft goods used in the pheresis process to the appropriate donor
  • Alert Group Leader or Supervisor of donor flow issues
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)

Requirements:

  • High school diploma or equivalent required
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience
  • Ability to understand, remember, and apply oral and/or written instructions
  • Ability to understand and follow basic instructions and guidelines
  • Must be able to see and speak with customers and observe equipment operation

Working Conditions:

  • Fast-paced environment with frequent interruptions
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
  • Required to work overtime and extended hours to support center operational needs


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