Customer Service Representative
2 weeks ago
CSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our donor center staff, you will be responsible for ensuring a positive and efficient experience for our donors.
Key Responsibilities:
- Prepare the donor area and equipment for the pheresis process
- Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process
- Disconnect the donor when the process is complete
- Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff
- Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events
- Link equipment and soft goods used in the pheresis process to the appropriate donor
- Alert Group Leader or Supervisor of donor flow issues
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
Requirements:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience
- Ability to understand, remember, and apply oral and/or written instructions
- Ability to understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation
Working Conditions:
- Fast-paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
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