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Marketing Operations Coordinator

2 months ago

Columbia, South Carolina, United States Chariot Creative, Inc Full time

Position Overview:

We are in search of a detail-oriented and driven Project Coordinator with a strong background in marketing. This role serves as a vital link between our clients and internal teams, carrying significant responsibilities.

If you excel at managing various client projects with precision and confidence, we encourage you to consider this opportunity. The ideal candidate will demonstrate efficiency and comfort in the following areas:

  • Acting as the primary contact for clients, delivering a professional and friendly experience.
  • Leading clients through processes, conducting training sessions, facilitating meetings, and translating client requests into actionable tasks for our team.
  • Extracting valuable insights from clients to ensure project success.
  • Developing and overseeing project timelines to keep our team aligned.
  • Strategically managing schedules to optimize work time in relation to client deadlines.
  • Identifying and implementing enhancements to existing processes.

Key Qualifications:

  • Proven experience in both Project Coordination and marketing is essential.
  • Background in an agency or similar environment, adept at managing multiple intricate projects, coordinating teams and vendors, and maintaining client communication.
  • Ability to work independently and with integrity.
  • Highly organized and motivated individual with exceptional problem-solving capabilities.
  • Possesses a humble and positive attitude, open to embracing new challenges.
  • Excellent empathetic communication skills.
  • Skilled at managing numerous tasks, requests, and communication channels daily.
  • Clear and effective communicator, both in writing and verbally.
  • Comfortable leading meetings.
  • Familiarity with online project management tools and collaborative platforms such as Google Drive.

Main Responsibilities:

  • Coordinate various project details and deadlines between clients and the internal team, ensuring all timelines are adhered to.
  • Collaborate directly with clients to create comprehensive and insightful briefs that support all project aspects, including research, copywriting, design, and technical requirements.
  • Engage with external vendors to guarantee timely deliverables that meet project needs.
  • Provide client support as the representative of Chariot, addressing inquiries and relaying requests.
  • Establish and manage project schedules to ensure all milestones and deadlines are met.
  • Plan project stages and deliverables for clients, such as content outlines and basic website structures.
  • Compile and present work estimates for client approval, then translate and schedule projects into the team's workflow.
  • Generate and distribute reports and analyses to clients based on provided templates.
  • Assist in reviewing internal work for accuracy before client delivery.
  • Document and communicate client feedback and requests to the design and development teams.
  • Facilitate video meetings with clients and team members, including weekly calls and project reviews.
  • Occasionally assist with light content implementation and minor website updates.
  • Compile and send monthly reports to clients.
  • Conduct training sessions with clients on using their website's dashboard through live screen-sharing.
  • Attend and document notes for team and client meetings.

Position Details:

  • Full-time role.
  • Remote work opportunity.
  • Business hours align with Eastern Time Zone, Monday through Friday.
  • The Marketing Project Coordinator will report to the team lead Project Manager.
  • Benefits include PTO, paid holidays, and a 401k plan.
  • Compensation ranges from $60,000 to $65,000 annually, based on relevant experience.

At Chariot Creative, Inc., we celebrate diversity and are committed to fostering an inclusive environment for all employees. Our culture of acceptance enhances the work experience and contributes to a more confident and productive team.