Enrollment Sales Manager
1 month ago
British Swim School Bay Area seeks a highly skilled Call Center Manager to lead our sales and customer service team. The ideal candidate will have a strong background in management, excellent communication skills, and a passion for driving enrollment growth.
The Call Center Manager will be responsible for recruiting, training, and developing a dynamic team of Call Center Representatives. They will analyze data, develop strategic plans, and execute leadership to improve enrollments, revenue, and expense containment.
The successful candidate will have a Bachelor's Degree or relevant experience, with 4+ years of management experience in a call center. They will be proficient in CRM systems, have strong business acumen, and excellent leadership skills.
The Call Center Manager will report directly to the Director of Operations and Franchise Business Owner. They will be responsible for hiring, supervising, and developing a team of Call Center Representatives, as well as identifying areas of opportunity and developing action plans to address challenges.
The ideal candidate will be a strategic thinker, a strong communicator, and a results-driven leader. They will be able to lead, supervise, train, and coach associates, and have a strong understanding of customer service policies and procedures.
The Call Center Manager will be responsible for managing the day-to-day operations of the call center, including scheduling, time off requests, and performance evaluations. They will also be responsible for attending leadership meetings, participating in ongoing training, and representing the voice of the customer and CSR in leadership discussions.
The successful candidate will have a strong passion for customer service, a drive to improve enrollment growth, and a commitment to excellence. They will be a team player, with excellent communication and leadership skills.
Responsibilities:
- Hire, supervise, support, train, coach, develop, and retain a dynamic team of Call Center Representatives.
- Identify areas of opportunity, develop and execute action plans to address challenges and improve results in enrollments, revenue, and expense containment.
- Manage the day-to-day operations of the call center, including scheduling, time off requests, and performance evaluations.
- Represent the voice of the customer and CSR in leadership discussions.
- Participate in ongoing training and leadership meetings.
Requirements:
- Bachelor's Degree or relevant experience.
- 4+ years of management experience in a call center.
- Proficient in CRM systems.
- Strong business acumen and leadership skills.
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