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Senior Claims Adjuster
2 months ago
This is a Senior-level role that involves investigating and managing complex property/casualty claims. The successful candidate will be responsible for determining liability, securing information, reviewing coverages, arranging appraisals, and settling third-party property liability claims.
Key Responsibilities- Investigation and Analysis: Investigate the origin and cause of claims by contacting relevant parties, including insureds, claimants, agents, attorneys, contractors, experts, and other adjusters.
- Complex Issue Identification: Identify complex issues and seek assistance as needed to handle claims on a good faith basis.
- Claim Handling: Handle third-party claims under multiple policy types and numerous endorsements, evaluating damage and negotiating with insureds, claimants, attorneys, and public adjusters.
- Customer Service: Respond to customer inquiries, make appropriate decisions, and close files as needed.
- Policy Interpretation: Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages, and apply them to all parties for assigned losses.
- Decision-Making and Supervision: Make independent decisions and self-supervise most files, recognizing when assistance is needed.
- Communication and Collaboration: Proactively provide claim process and status information to all parties, answer questions, and redirect to other areas as needed.
- Mentorship and Expertise: Serve as a mentor and subject matter expert for less experienced adjusters.
- Customer-Driven Solutions: Demonstrated experience providing customer-driven solutions, support, or service.
- Claims Handling Experience: Demonstrated experience handling first- and third-party, multi-line claims.
- Complexity Level: Demonstrated experience handling simple to moderately complex claims.
- Policies and Endorsements: Extensive knowledge and understanding of policies and endorsements.
- Claim Handling Process: Extensive knowledge of each phase of the claim handling process.
This is a primarily home-based role, with the expectation of spending 80% of work time (four or more days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events.
We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
