Medical Office Lead Specialist

3 weeks ago

Raleigh North Carolina, United States Concentra Career Choice Full time
Lead Medical Office Specialist

At Concentra Career Choice, we're committed to delivering exceptional patient care and service. As a Lead Medical Office Specialist, you'll play a vital role in our patient care team, ensuring that every patient receives quality clinical care and a welcoming experience.

Key Responsibilities:
  • Greet patients and visitors, providing a warm and respectful welcome.
  • Communicate wait times and direct patients accordingly, ensuring a smooth and efficient experience.
  • Obtain authorization and process patients for services, maintaining compliance with policies and procedures.
  • Check in patients using our patient management system, ensuring accurate and timely processing.
  • Explain required forms to patients and ensure proper completion, promoting a seamless experience.
  • Answer incoming telephone lines and direct callers accordingly, providing exceptional customer service.
  • Check out patients in our patient management system and distribute records, maintaining confidentiality and security.
  • File paperwork, medical records, and correspondence, ensuring accurate and timely processing.
  • Maintain inventory of office supplies and printed forms, promoting a well-organized and efficient work environment.
  • Manage dissemination of paperwork to outside parties, including non-injury, custody, and control forms, ensuring compliance with regulations.
  • Follow HIPAA guidelines and safety rules, maintaining a secure and healthy work environment.
  • Attend center staff meetings, participating in discussions and sharing knowledge to improve patient care and service.
  • Participate in initial and ongoing training, ensuring continuous learning and professional growth.
  • Complete processing of patient referrals, including accurate checkout, paperwork processing, patient education, and communication with Client Support Group.
  • Assist the Center Operations Director or other leader in managing daily administrative functions, promoting a smooth and efficient work environment.
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility, promoting a positive and welcoming environment.
  • Review clinician transcriptions and enter applicable charges via our internal charge entry system, ensuring accurate and timely processing.
  • Perform medical assistant duties, such as breath alcohol tests, drug screens, TB skin test reads, and other duties as assigned or approved by medical leadership.
Qualifications:
  • High School Diploma or GED
  • At least one year of clinical operations experience in a medical office or related environment
  • Working knowledge of state-specific occupational medicine requirements preferred
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
  • Ability to make decisions or solve problems using logic and propose quality solutions
  • Outstanding customer service skills and ability to deal with people in a tactful and professional manner
  • Ability to handle sensitive and confidential information in accordance with federal and state laws and company policies
  • Demonstrated effective communication and interaction with employers, patients, providers, and other employees
  • Demonstrated ability to maintain working relationships with all levels of employees
  • Demonstrated excellent customer service skills
  • Intermediate knowledge of Microsoft Office, including Word, Excel, Outlook, and entry of data into various systems and applications
  • Complete understanding and ability to perform in all aspects of front office operations
  • Drive to achieve or exceed established service standards
  • Working knowledge of state-specific occupational medicine requirements preferred

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