Janitorial Operations Manager

4 weeks ago

Tampa, Florida, United States Diversified Maintenance Systems, LLC Full time
Job Description

At Diversified Maintenance Systems, LLC, we are seeking a highly skilled Janitorial Operations Manager to oversee the management and oversight of assigned locations within a geographic area.

This role provides direct oversight to hourly employees and in some cases Supervisory support. The successful candidate will ensure that standards are met, locations are fully staffed, hours and wage rates align with budgets, and continually works to develop the employees that report to them.

Key Responsibilities:

  • Recruit and train hourly team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Assign duties and tasks to employees and inspect work for cleanliness and completion to ensure high-quality service.
  • Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
  • Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner.
  • Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
  • Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
  • Establish relationships with customers by visiting accounts on a regular basis to assure the highest quality of service.
  • Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
  • Document customer contacts and concerns on an on-going basis, and assist with follow through to assure issues are resolved.
  • Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.
  • Ensure all mandatory Quality Control site visits are completed and recorded.

Requirements:

  • Business level English proficiency verbal and written communication.
  • Two to three years of management experience required in a related field, with janitorial industry experience preferred.
  • Ability to multitask and adapt to changing environments.
  • A customer service & satisfaction mindset.
  • High school degree or equivalent.
  • Management and Janitorial experience required.
  • Knowledge of floor machines.
  • Must be able to travel and flexible with schedule.
  • Must be able to communicate with upper management and hourly employees alike.

Working Conditions:

This role may require lifting of objects up to 50lbs., with frequent lifting and or carrying of objects weighing up to 25 lbs. Other physical demands that are required are, reaching, climbing, stooping and or kneeling, lifting, carrying, pushing and pulling, writing and seeing.

Equal Opportunity Employer:

Diversified Maintenance Systems, LLC is an equal opportunity employer committed to inclusion and diversity and does not discriminate against an employee or applicant on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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