PC Support Specialist

2 days ago

South Bend, Indiana, United States AM General Full time
Job Summary

We are seeking a highly skilled PC Support Specialist to join our team at AM General. As a PC Support Specialist, you will be responsible for providing technical support and assistance to our knowledge workers, deploying and supporting standard IS&S equipment and software, and participating in project-related activities across service providers.

Key Responsibilities:

  • Deploy and support standard IS&S equipment and software to knowledge workers
  • Support knowledge workers either deskside or using remote support tools
  • Provide Incident and Service Request Fulfillment support
  • Demonstrate Asset Management techniques to deploy, track, and recover devices and peripherals
  • Participate in project-related activities across service providers
  • Provide support of voice and data services, working with Managed Services partner(s)
  • Assist InfoSec with hardening & remediating any endpoint devices, network equipment, or virtual machines for vulnerabilities
  • Learn to use various tools and platforms to support & monitor the Infrastructure & Operations landscape

Requirements:

  • High school diploma (or GED) with Associates in CIS/MIS - Preference to be pursuing Bachelor of Arts/Science in Computer Science or Information Technology or Management Information Systems
  • General working knowledge of Windows-based PCs, tablets, mobile devices
  • Experience using Microsoft Office products (Office 365, Excel, PowerPoint, Teams, Word)
  • Good organizational skills
  • Effective written and verbal communication skills
  • Accuracy in quality of work
  • Work independently and on teams
  • Good problem solving and customer service skills
  • Able to multi-task

Working Conditions:

  • Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours
  • Teamwork: This position will work with others to ensure efficiency in the workplace
  • Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
  • Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
  • Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
  • Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes

Travel Requirements:

Up to 25% travel may be required

Important Applicant Information:

Beware of Scams

Job applicants will never be asked to share their banking information, personal protected information (PPI), or any sensitive documents (e.g., Social Security numbers or passports) before receiving a formal job offer from an authorized AM General representative. AM General conducts all communication through official company channels, and we will never request personal details via LinkedIn or other social media platforms. If you encounter suspicious activity, please report it to us immediately.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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