IT Support Specialist
3 weeks ago
The IT Help Desk Analyst serves as the first point of contact for all technologies and applications that support the operational mission of the organization. They interact directly with end users, internal and external, in the resolution of all Tier I technology and application issues.
Key Responsibilities- Provide prompt and courteous customer service to the internal and external clinician and administrative client base.
- Answer, evaluate, and triage and prioritize incoming requests for assistance from users experiencing problems with supported technology and applications.
- Diagnose and resolve technical desktop, clinical application, and end user device issues using various support tools.
- Must have the ability to work cohesively as part of a team and follow standard help desk procedures.
- Identify and escalate situations requiring attention from Tiers II & III staff.
- Use the help desk ticket tracking system to document requests and resolutions.
- Stay current with system information, changes, and updates.
- Assists with PC and application deployment.
- Provide after-hours support as part of the on-call rotation.
- 2-5 years of helpdesk IT support experience
- Previous Healthcare experience is a plus
- Onsite for first 90 days for training and then remote unless there is a specific issue that requires them to be onsite.
- On-call rotation every 5 weeks after 90 day on-site training period - may need to be flexible outside of the normal Mon-Fri standard hours while on-call
- Network+ and/or Microsoft Certifications (MS-900, MS-102) is a plus
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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