IT Support Specialist

1 day ago

South Bend, Indiana, United States The Salvation Army Central Territory Full time
Job Title: IT Support Specialist

The Salvation Army Central Territory is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems, networks, and software applications.

Key Responsibilities:
  • Requisitions, orders, installs, maintains, builds, repairs (or requisitions repair) of computer hardware, system infrastructure, office equipment, software applications, building security panels and door access systems
  • Administers and monitors systems and equipment access for staff and patrons, ensuring user access and functionality for current staff and troubleshooting internet and connectivity issues
  • Ensures network and data security by regularly monitoring systems to minimize outside threats; recommending system upgrades as necessary
  • Assists leadership with hardware, software and other technology contracts and purchases; making recommendations based on budgets and RJKCCC mission objectives
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
  • Provides staff training for software programs, troubleshooting IT and/or AV equipment issues
  • Provides timely communication, feedback and follow-up to staff, leadership, and patrons regarding IT inquires and support assistance
  • Develops and maintains training manuals related to IT components of the organization
  • Develops methods to assure local IT support is available to users during operations RJKCC operating hours; schedules and communicates on-call support, procedures and communications
Qualifications:
  • Associate degree in information technology; Minimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels or an equivalent combination of education and experience
  • Minimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels
  • 2 or more years experience in supervision (preferred)
Benefits:
  • Paid College Tuition
  • Health Care Benefits which include Medical, Dental, Vision, Hearing, Flexible spending accounts, AFLAC, Voluntary life insurance benefits, Pension contributions (currently 5.25% of your earnings) begin the first quarter after 1 year of employment
  • 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors
  • Paid Time Off

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