Client Service Specialist

1 day ago

South Bend, Indiana, United States Umpqua Bank Full time
About Us:

Umpqua Bank is a leading regional bank in the Pacific Northwest, with a strong presence in the community. We offer a wide range of banking services to customers across the nation.

Our bank has a rich history of innovation and a commitment to our associates, customers, and communities. We strive to create a great place to work by offering a unique brand of relationship banking and a culture where associates thrive.

We are looking for individuals who embody our core values of Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.

About the Role:

This position is responsible for processing customer account transactions quickly and accurately. As a Client Service Specialist, you will provide an exceptional banking experience to our customers by building relationships and offering appropriate products and services.

Key responsibilities include:

  • Performing cash handling functions, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
  • Balancing cash drawers and client service specialist transactions.
  • Learning basic knowledge of new and existing products and services.
  • Discussing and accessing customer financial needs to identify and offer appropriate products and services.
  • Securing against loss by ensuring safekeeping of money in cash drawers and prompt accounting or transfer of funds.
  • Identifying fraudulent activity.
  • Reading, understanding, and following all relevant SOPs.

We are looking for a highly organized and detail-oriented individual who can work effectively in a fast-paced environment. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

About You:

We are seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will have:

  • A high school diploma or equivalent.
  • Some experience in customer service, preferably in a banking environment.
  • Bilingual skills are a plus.
  • Ability to work in a fast-paced, cash handling environment.
  • Maintain a professional demeanor at all times.
  • Strong organizational and time management skills.
  • Ability to work effectively as part of a team.
  • Ability to pass Client Service Specialist training programs.
Workstyle:

This is a fully onsite position.

Our Benefits:

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00-$22.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. We welcome applications from qualified candidates of all backgrounds and are committed to creating an inclusive work environment.

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