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Customer Service Advocate III

2 months ago

Florence, South Carolina, United States BlueCross BlueShield of South Carolina Full time
Job Summary

We are seeking a highly skilled Customer Service Advocate III to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex claims inquiries, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Respond to complex customer inquiries in a prompt, accurate, and courteous manner.
  • Perform research as needed to resolve inquiries and provide solutions.
  • Collaborate with internal stakeholders to resolve issues and improve customer satisfaction.
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate information to customers.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.