Customer Service Liaison

1 week ago


Florence, South Carolina, United States State Farm Insurance Full time
Job Summary:

As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include assisting customers with their insurance needs, providing accurate information and advice, and resolving issues in a professional and empathetic manner.

Key Responsibilities:

Assist customers with policy changes, claims, and payments
Maintain accurate customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy

Requirements:

Stay updated on insurance policies, regulations, and industry trends
Participate in ongoing training and development programs to enhance knowledge and skills
Contribute to a positive and collaborative work environment

About State Farm Insurance:

State Farm Insurance is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and building long-term relationships with our customers.

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