Customer Service Representative

4 weeks ago


Florence, South Carolina, United States Safelite Group, Inc. Full time
Customer Advocate Role Overview

The Customer Advocate is a key position at Safelite Group, Inc., serving as the first point of contact for customers. This role requires a high level of organization, energy, and professionalism to deliver exceptional customer experiences. Key responsibilities include managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and handling inbound phone calls and emails. This position demands a strong ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.

What You'll Get
  • A competitive weekly base pay starting at $18/hour.
  • A comprehensive benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans tailored to individual needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all necessary tools and resources for success.
  • Access to a range of health, wealth, and life offerings at www.safelitebenefits.com.
What You'll Do
  • Welcome in-shop customers and resolve customer concerns efficiently, often finding creative solutions.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing details.
  • Streamline administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • Perform other duties as assigned.
What You'll Need
  • A High School Diploma/GED/Equivalent.
  • 1-3 years of experience in telephone operations or business administration.
  • The ability to provide world-class customer service in a dynamic, fast-paced environment.
  • A professional appearance and the ability to wear personal protective equipment.
  • The ability to travel up to 10%.


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