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Client Engagement Specialist

2 months ago

Grandview, Washington, United States Baker Commodities Inc Full time
Job Overview

Position Summary: The role involves effectively acquiring new clientele while nurturing the current customer relationships.

Compensation Package:

Annual salary of $55,000

Comprehensive medical, dental, and vision insurance

401(k) plan with employer contributions

Paid time off including holidays, vacation, and sick leave

Company-sponsored life insurance

Short and long-term disability coverage provided by the company

Pet insurance options available

Key Responsibilities:

  • Engage in the solicitation of new business opportunities while maintaining relationships with existing clients across various sectors, including food service, processing, and hospitality.
  • Continuously communicate with clients to ensure satisfaction with services and identify any additional needs.
  • Conduct meetings with previously canceled accounts to understand the reasons for discontinuation and attempt to re-establish the relationship.
  • Schedule appointments and conduct outreach in targeted areas as directed by management.
  • Demonstrate effective oral and written communication skills with clients and all levels of company personnel.
  • Interact with city and county inspectors regarding compliance with relevant regulations.
  • Spend 75-90% of the workday in the field visiting clients.
  • Prepare and maintain customer setup documentation and assist in entering new client data into the routing system.
  • Provide daily updates to management regarding client interactions and service delivery.
  • Follow up on service stops to investigate reasons for non-pickup and determine if re-routing is necessary.
  • Maintain professional and ethical interactions with all stakeholders.
  • Adhere to company policies and procedures.
  • Ensure regular attendance and punctuality, which are crucial for operational efficiency.
  • Perform additional duties as assigned to support the effective functioning of the business.

Qualifications:

  • 3 to 5 years of experience in the food service or restaurant industry.
  • Ability to work independently and manage time effectively.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
  • High school diploma or equivalent.
  • Valid driver's license with a clean driving record.
  • Willingness to travel locally up to 90% of the time.

Physical Requirements:

Frequent Activities:

  • Travel to client locations and navigate through various facilities.
  • Lift and move materials or documents weighing up to 40 pounds.
  • Utilize office equipment such as computers, calculators, and printers.
  • Review and organize data while ensuring accuracy.
  • Communicate effectively with clients and colleagues in person, over the phone, and via email.

About Baker Commodities, Inc.

Baker Commodities Inc. has been a leader in the industry for over 80 years, providing high-quality products and services globally. Our success is attributed to our dedicated workforce, whose commitment to quality, service, and integrity drives our mission to remain a premier rendering company.

Equal Opportunity Employer Statement:

Baker Commodities Inc. is an Equal Opportunity/Affirmative Action employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.