Customer Support Expert for E-Commerce
4 days ago
We are seeking a highly skilled Customer Support Specialist to join our rapidly growing team at SamCart. As a key member of our support team, you will be responsible for providing exceptional support to our customer base, helping them to overcome any technical issues or questions they may have.
Job DescriptionThis is a full-time, remote position that requires a strong passion for delivering outstanding customer service. The successful candidate will become a product expert and educator, guiding our customers through best practices and identifying areas for improvement in our platform.
The responsibilities of this role include:
- Troubleshooting Technical Issues: Respond to customer inquiries via live chat and email, troubleshooting technical issues related to platform usage and configuration.
- Billing Questions: Assist customers with billing-related queries, ensuring seamless transactions and resolving any payment issues promptly.
- Pain Point Identification: Understand customer pain points and collaborate with our product and support teams to drive escalations and improve the overall customer experience.
- Communication Skills: Develop and maintain excellent communication skills, including written and verbal interactions, to effectively resolve customer issues and provide top-notch support.
- Product Expertise: Become an expert on our product and billing processes, staying up-to-date with frequent functionality updates.
What You'll Love About This Role
- Diverse Team Environment: Join a diverse and inclusive team where everyone's unique perspective and experiences are valued.
- Unlimited PTO: Enjoy unlimited paid time off, encouraging work-life balance and allowing you to recharge and prioritize your well-being.
- Competitive Salary and Benefits: Receive a competitive salary, comprehensive benefits, and opportunities for career growth and development.
- Career Growth Opportunities: Progress within the company, developing sustainable careers and adaptable skill sets that cater to your interests and aspirations.
Our Core Values
- Be Transparent: Communicate openly, foster feedback, and put aside personal biases for the greater good.
- Be Human: Operate with empathy and kindness, assuming positive intent in all interactions.
- Be an Owner: Take pride in your work, understanding that individual success is tied to the success of our customers and the business as a whole.
- Be Creative and Commit: Collaborate, think resourcefully, and strive for collective success.
- Be You: Embrace individuality, prioritize balance, and enjoy the work you do.
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