Tech Support Expert
2 days ago
Unreal Gigs is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining smooth IT operations.
About the Role:
- Technical Support: Provide frontline technical support to users, responding to support requests via phone, email, and in person.
- Hardware and Software Troubleshooting: Diagnose and fix problems with computers, mobile devices, printers, and other tech equipment.
- User Account Management: Set up and manage user accounts, permissions, and access controls.
Requirements:
- Education: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience in IT support.
- Experience: 1-3 years of experience in IT support or technical helpdesk, with a track record of resolving technical issues effectively.
What We Offer:
- Estimated Salary: $60,000 - $80,000 per year, depending on experience.
- Bonuses and Incentives: Performance-based bonuses and incentives.
- Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, and paid time off.
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