Customer Service Representative

2 days ago


Little Rock, Arkansas, United States ROYAL Brass and Hose Full time
Customer Service Representative

Royal Brass and Hose is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction by processing orders accurately and meeting deadlines. You will answer product and service questions, suggest information about other products and services, and fulfill customer needs to ensure customer satisfaction.

Key Responsibilities:
  • Process orders accurately and efficiently
  • Answer customer and territory/account manager phone calls
  • Respond to customer questions and provide pricing, availability, and product knowledge
  • Open order management and back-order fill management
  • Customer credit and dispatch management
  • Inventory control and cycle counting
  • Other job duties as assigned
Requirements:
  • Excellent customer service skills
  • Ability to work independently and safely
  • Basic computer knowledge required
  • Good typing skills
  • Data entry skills
  • Ability to multi-task
  • Detail oriented
  • Good decision-making ability
  • Good written and verbal skills
  • Ability to work in a fast-paced environment for long periods
  • Great team spirit
  • Able to work alone and self-motivated
  • Good math skills
  • High school diploma or GED


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