Customer Support Representative

23 hours ago


Houston, Texas, United States Clayton Services Full time
Customer Support Specialist

Clayton Services is seeking a highly skilled Customer Support Specialist to join our team in The Woodlands, Texas. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and managing existing business relationships.

Key Responsibilities:
  • Ensure customer satisfaction by handling inquiries and resolving issues in a timely and efficient manner.
  • Collaborate with internal teams, including sales, operations, and supply chain, to provide seamless support to customers.
  • Process customer communication daily via various channels, including phone, email, and text.
  • Enter orders into our AX system and communicate with customers on freight charges, logistics, and transportation information.
  • Engage with production facilities to ensure efficient customer and operations satisfaction.
  • Resolve customer product or service problems and provide timely follow-up to ensure resolution.
  • Monitor and process no-ships according to policy guidelines and adjust as necessary.
  • Interact with clients and coworkers in a professional and timely manner.
  • Provide feedback and training to team members as needed.
  • Take the initiative to identify problems and find solutions, and follow through on resolving issues in a timely manner.
  • Support team efforts and actively work to generate respect and enthusiasm among team members.
  • Maintain confidentiality of all corporate, personnel, and research matters.
Requirements:
  • 2+ years of experience in a fast-paced customer service or administrative role.
  • A minimum of a high school diploma is required.
  • An associate's or bachelor's degree is preferred.
  • Experience working with Microsoft Dynamics AX ERP system is highly preferred.

This is an excellent direct hire opportunity with a competitive salary range of $42,000-$45,000/year, depending on experience, plus a signing bonus. Full benefits are available upon hire, including medical, dental, vision, PTO, 401K, and more. Immediate need.



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