Patron Services Representative

2 weeks ago


Nashville, Tennessee, United States Tennessee Performing Arts Center Management Corp. Full time
Job Title: Patron Services Agent

At Tennessee Performing Arts Center Management Corp., we are seeking a highly skilled and customer-focused Patron Services Agent to join our team.

Job Summary:

The Patron Services Agent will be responsible for providing exceptional customer service to patrons, processing ticketing transactions, and responding to customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Process ticket orders and exchanges for all ticketed events held at TPAC's venues.
  • Provide event information for all shows at TPAC.
  • Respond to customer service issues as directed by the Manager of Patron Services.
  • Assist with special communications with TPAC patrons, including those requiring a third-party translator.
  • Work ticketed events, distributing will-call tickets and handling walk-up ticket sales.
Requirements:
  • High school diploma or general education degree (GED).
  • Strong organizational skills.
  • Strong written and verbal communication skills.
  • Previous 6 months experience in customer support.
  • Solid working computer knowledge of standard Windows computer applications, including MS Word, Excel, and Outlook.
Preferred Qualifications:
  • Two or more years of customer service experience and/or training.
  • Knowledge and familiarity with the Tessitura ticketing system.
  • Bilingual fluency in Spanish.
Work Environment:

The Patron Services Agent will work in an office environment and customer-facing role, with comfort navigating both front-of-house and backstage areas. Night and weekend operations show support.

TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.



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