Customer Service Ambassador

3 days ago


Jersey City, New Jersey, United States Planet Fitness Full time
Job Overview
At Planet Fitness, we're seeking a highly motivated Customer Service Ambassador to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and creating a positive member experience.

Responsibilities
  • Greet members, prospective members, and guests with a smile and provide top-notch customer service.
  • Handle all front desk activities, including facilitating updates to member accounts and responding to questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club, ensuring a welcoming environment for all members.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Salary Range:$25,000 - $35,000 per year (dependent on location and experience)
About Us:Planet Fitness is an American franchise of fitness centers based in Newington, New Hampshire. Our gyms feature exercise equipment and fitness instructors to assist our members in achieving their fitness goals.

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