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Customer Care Associate

2 months ago

Long Beach, Washington, United States Bank of the Pacific Full time

Position Title: Customer Service Representative I (CSR)

Department: Retail Banking

Reports to: Assistant Branch Manager

FLSA Status: Hourly/Non-exempt

Grade: Salary grade determined by experience upon hiring, with opportunities for advancement within the role

Company Commitment:

Bank of the Pacific is dedicated to providing outstanding service to all customers, both external and internal. We emphasize collaboration, transparent communication, integrity, and professionalism.

A successful candidate should demonstrate enthusiasm, professionalism, and ethical behavior, reflecting the Mission, Vision, and Values of our organization.

Job Overview:

The Customer Service Representative (CSR) will manage account transactions, address customer inquiries, and assist with branch operations.

Key Responsibilities:

  • Support customers with standard account requests
  • Manage and balance a cash drawer
  • Welcome customers and provide details about banking services
  • Investigate and resolve customer concerns
  • Adhere to banking procedures and security protocols

Compliance Requirements:

All employees are required to comply with legal and regulatory standards as well as internal controls. Participation in compliance training is mandatory.

Qualifications:

  • High School diploma or equivalent
  • Strong communication skills in English
  • Previous experience in cash handling is preferred

Skills and Competencies:

  • Proficiency in computer applications
  • Basic mathematical and typing skills
  • Excellent customer service and interpersonal communication abilities

Work Environment:

  • Office environment
  • Potential for extended hours and travel

Physical Demands:

  • Ability to sit or stand for prolonged periods
  • Capability to lift items weighing up to 20 lbs.

To express interest in this role, please submit your resume and cover letter, ensuring to reference the position title in your application.