Customer Service Representative

3 weeks ago


Phoenix, Arizona, United States PNC Full time
Job Description

PNC is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Part Time Teller. As a key member of our team, you will be responsible for delivering exceptional customer service, processing high-volume customer banking transactions, and educating customers on new technology and banking products.

Key Responsibilities:
  • Provide exceptional customer service and resolve customer inquiries in a timely and professional manner.
  • Process a variety of customer interactions, including deposits, withdrawals, and transfers.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities during customer interactions.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems and ensure accurate and efficient completion of teller and branch daily operations.
Requirements:
  • High school diploma or equivalent required; prior experience in banking or customer service preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of banking software and systems.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and pension plans.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.


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