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Front Office Manager

2 months ago

Lahaina, Hawaii, United States Gecko Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Gecko Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Oversee the front desk operations, ensuring that all guest arrivals, departures, and requests are handled efficiently and professionally.
  • Manage a team of front desk staff, providing guidance and support to ensure that they are equipped to provide excellent service to our guests.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with other departments to ensure seamless service delivery.
  • Monitor and control front office expenses, ensuring that we are operating within budget and making cost-effective decisions.
  • Collaborate with the hotel's management team to develop and implement policies and procedures that align with our company's vision and values.

Requirements:

  • Minimum 3 years of experience in a front office or hotel operations role, preferably in a supervisory or management capacity.
  • Proven track record of delivering exceptional customer service and improving guest satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in hotel management systems and software, with a strong understanding of financial management and budgeting.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.