Leadership and Operations Manager
6 days ago
Transforming the Hospitality Experience
We're looking for a highly skilled Leadership and Operations Manager to join our team at Shake Shack. With a focus on delivering exceptional customer experiences, you'll lead our team in achieving operational excellence while fostering a positive work environment.
As a key member of our leadership team, your primary responsibility will be to oversee the day-to-day operations of our restaurants, ensuring that all aspects of food quality, customer service, and employee engagement are met and exceeded.
About the Role
- Lead a high-performing team to drive sales growth, improve customer satisfaction, and increase employee retention
- Develop and implement effective strategies to manage inventory, labor costs, and restaurant efficiency
- Collaborate with the management team to establish goals, objectives, and performance metrics
- Maintain open communication with employees, providing feedback, coaching, and development opportunities
- Foster a culture of hospitality, emphasizing excellent customer service and teamwork
Requirements and Qualifications
- Minimum 3 years of experience in restaurant management, preferably in a high-volume, fast-paced environment
- Demonstrated leadership skills, with a track record of driving sales growth and improving operational efficiency
- Strong communication and interpersonal skills, with the ability to motivate and develop team members
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Able to learn and train others on all aspects of Shake Shack operations
What We Offer
- Competitive salary range: $60,000 - $80,000 per year, depending on experience
- Bonuses and performance incentives to reward outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off
- Opportunities for professional growth and development, including training programs and mentorship
- A fun, dynamic work environment that values employee well-being and happiness
About Us
Shake Shack is a modern day 'roadside' burger stand that believes in serving simple, high-quality burgers, hot dogs, and frozen custard in a friendly, clean environment. Our mission is to Stand For Something Good, inspiring a community that cares about people, the planet, and delicious food.
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