Leadership and Operations Manager

6 days ago


Raleigh, North Carolina, United States Shake Shack Full time

Transforming the Hospitality Experience

We're looking for a highly skilled Leadership and Operations Manager to join our team at Shake Shack. With a focus on delivering exceptional customer experiences, you'll lead our team in achieving operational excellence while fostering a positive work environment.

As a key member of our leadership team, your primary responsibility will be to oversee the day-to-day operations of our restaurants, ensuring that all aspects of food quality, customer service, and employee engagement are met and exceeded.

About the Role

  • Lead a high-performing team to drive sales growth, improve customer satisfaction, and increase employee retention
  • Develop and implement effective strategies to manage inventory, labor costs, and restaurant efficiency
  • Collaborate with the management team to establish goals, objectives, and performance metrics
  • Maintain open communication with employees, providing feedback, coaching, and development opportunities
  • Foster a culture of hospitality, emphasizing excellent customer service and teamwork

Requirements and Qualifications

  • Minimum 3 years of experience in restaurant management, preferably in a high-volume, fast-paced environment
  • Demonstrated leadership skills, with a track record of driving sales growth and improving operational efficiency
  • Strong communication and interpersonal skills, with the ability to motivate and develop team members
  • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
  • Able to learn and train others on all aspects of Shake Shack operations

What We Offer

  • Competitive salary range: $60,000 - $80,000 per year, depending on experience
  • Bonuses and performance incentives to reward outstanding performance
  • Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off
  • Opportunities for professional growth and development, including training programs and mentorship
  • A fun, dynamic work environment that values employee well-being and happiness

About Us

Shake Shack is a modern day 'roadside' burger stand that believes in serving simple, high-quality burgers, hot dogs, and frozen custard in a friendly, clean environment. Our mission is to Stand For Something Good, inspiring a community that cares about people, the planet, and delicious food.



  • Raleigh, North Carolina, United States Marvel Consultants Full time

    We are seeking an experienced Nurse Manager to oversee the Emergency Department at Marvel Consultants. As a member of our leadership team, you will be responsible for managing departmental operations, including staffing, budgeting, and patient flow. The successful candidate will have a strong background in nursing leadership, with a minimum of 3 years of...


  • Raleigh, North Carolina, United States Quest Resource LLC. Full time

    Director of Sales Job DescriptionWe are seeking a highly skilled Director of Sales to lead our architectural walls and flooring sales divisions. The successful candidate will have a proven track record in driving top-line sales, managing gross margin, and growing the account base.Key Responsibilities:Hire, Develop and Manage Sales TeamsEstablish and...


  • Raleigh, North Carolina, United States Michaels Stores Full time

    Job OverviewWe are seeking an experienced Customer Service Manager to lead our front-end operations and deliver exceptional customer experiences. This is a full-time position that requires strong leadership and communication skills.


  • Raleigh, North Carolina, United States BCCOACH LLC Full time

    About Our OrganizationBCCOACH LLC is a dynamic and innovative healthcare provider dedicated to delivering exceptional patient care and results-driven business solutions.Job DescriptionThe successful candidate will be responsible for leading our front office team, driving business growth, and ensuring operational efficiency. This role requires strong...


  • Raleigh, North Carolina, United States Wendy's Full time

    Wendy's Leadership OpportunityAs a Restaurant Operations Manager at Wendy's, you will play a critical role in driving business success and delivering exceptional customer experiences. This leadership position requires strong vision, excellent communication skills, and the ability to inspire and motivate your team.About this Role:You will be...


  • Raleigh, North Carolina, United States Michaels Stores Full time

    About the RoleWe are seeking a Store Operations Manager to join our team at Michaels Stores. This is a critical role that requires strong leadership and organizational skills, with a focus on driving business results through effective management of our store operations.Key ResponsibilitiesDevelop and implement strategies to improve store performance and...


  • Raleigh, North Carolina, United States OUTDOOR LIVING SUPPLY LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Operations Manager to join our team at Outdoor Living Supply LLC. As a key member of our leadership team, you will be responsible for overseeing the overall operations of our stores, ensuring seamless customer experiences, and driving sales and margin performance.


  • Raleigh, North Carolina, United States Drucker and Falk LLC Full time

    Job OverviewA career opportunity has arisen for a seasoned Regional Property Manager at Drucker and Falk LLC. As part of our dynamic team, you will play a key role in overseeing the operational performance of assigned properties.Job SummaryThis is an exceptional chance to join a leading multifamily property management company and leverage your expertise in...


  • Raleigh, North Carolina, United States JPS Interoperability Solutions, Inc. Full time

    JPS Interoperability Solutions, Inc. is a leading provider of innovative telecommunications solutions, seeking an experienced Operational Excellence Manager to drive process improvements and optimize production operations.With a competitive salary starting at $83,200 annually and a comprehensive benefits package, this role offers the opportunity for...


  • Raleigh, North Carolina, United States JF Fitness Crunch Fitness Corporate Full time

    About Crunch Fitness CorporateCrunch Fitness Corporate is a dynamic organization that thrives on diversity, acceptance, empowerment, and fun. We are seeking energetic and charismatic individuals to join our team of experienced professionals.Job OverviewThe Senior Operations Manager plays a pivotal role in ensuring the club delivers an exceptional fitness...


  • Raleigh, North Carolina, United States Indie Consulting Full time

    We are seeking a detail-oriented and proactive Business Operations Manager to lead and manage the ongoing internal operations of our business. This role encompasses operational, financial, and HR support, alongside executive assistance.At Indie Consulting, we are a data-driven marketing consultancy providing in-sourced talent to collaborate on digitally-led...


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Job Summary: The Senior Director Risk manages the organization's approach to risk oversight, ensuring a second line of defense that complements the first line. This role requires deep IT experience and an understanding of operational risk principles, frameworks, and regulatory expectations.This position involves strategic partnerships with the Chief...


  • Raleigh, North Carolina, United States Sonic Corporation Full time

    About UsSonic Corporation is a leading retail company with a strong presence in the market.Salary InformationThe estimated salary for this position is $65,000 - $90,000 per year, based on industry standards and location.Job DescriptionWe are seeking an experienced Store Operations Manager to oversee the day-to-day operations of our stores. The ideal...


  • Raleigh, North Carolina, United States Tiverton Advisors Full time

    Tiverton Advisors, a leading investment firm in the food and production agriculture sector, is seeking a highly skilled Senior Associate to join its Portfolio Operations team.As a key member of our team, you will be responsible for providing top-notch financial modeling and accounting expertise to Tiverton and its related portfolio companies. Your primary...


  • Raleigh, North Carolina, United States Lewis Tree Service Inc. Full time

    Job Title: Forestry Operations ManagerAs a Forestry Operations Manager with Lewis Tree Service Inc., you will play a key role in overseeing our forestry operations and ensuring that we deliver exceptional tree care services to our clients. This is a great opportunity for an experienced manager to take on new challenges and advance their career.Estimated...


  • Raleigh, North Carolina, United States NEXTCARE HOLDINGS, INC. Full time

    **About Us**NextCare Holdings, Inc. is a leading healthcare provider offering urgent care, occupational health, virtual health, and primary care services to patients across the country.We strive to be the leader in high access healthcare by delivering exceptional, affordable care to our patients through our network of over 170 urgent care clinic locations in...


  • Raleigh, North Carolina, United States City of Raleigh, NC Full time

    Job SummaryWe are seeking a motivated and experienced Transportation Operations Manager to join our team in Raleigh, NC. This role will be responsible for overseeing the day-to-day operations of our transportation services, ensuring that our customers receive high-quality service and that our team members are working efficiently and...


  • Raleigh, North Carolina, United States Precision Medicine Group Full time

    Lead Advanced Therapy Technical OperationsWe are seeking a highly skilled Senior Manufacturing Leadership professional to join our team at Precision Medicine Group. This role will focus on advancing manufacturing operations to achieve operational excellence and accelerate speed to market for next-generation medicines.About the RoleThis Senior Manufacturing...

  • Senior Care Manager

    2 weeks ago


    Raleigh, North Carolina, United States Sunrise Senior Living Full time

    Company OverviewSunrise Senior Living has been a pioneer in senior care for over 30 years, committed to providing quality of life for all seniors. Our focus on delivering high-quality care with a personal touch has earned us the Great Place to Work certification.Job DescriptionWe are seeking an experienced Senior Care Manager to lead our team of care...


  • Raleigh, North Carolina, United States DSJ Global Full time

    **About the Role:**We are seeking a skilled Logistics Operations Manager to oversee shipping and logistics operations at our agricultural manufacturing facility in Raleigh, North Carolina. As a key member of our team, you will play a crucial role in maintaining efficient shipping processes while leading a team of warehouse...