Business Operations Manager

5 days ago

Raleigh, North Carolina, United States Indie Consulting Full time

We are seeking a detail-oriented and proactive Business Operations Manager to lead and manage the ongoing internal operations of our business. This role encompasses operational, financial, and HR support, alongside executive assistance.

At Indie Consulting, we are a data-driven marketing consultancy providing in-sourced talent to collaborate on digitally-led strategy, brand activation, optimization, and upskilling. Our values—understanding, making a difference, curiosity, commitment, and leadership—guide our work. We serve a diverse range of clients from startups to multi-national CPGs, focusing on both strategy and tactical execution.

This pivotal role will focus on the following key responsibilities:

  • People Operations
    • Recruitment & Onboarding: Partner with recruiting firms and hiring managers to manage applicants, coordinate interviews (scheduling, conference room booking, etc.), and ensure smooth onboarding for new hires.
    • Employee Engagement: Drive soft skills onboarding, maintain the employee handbook with the HR consultant, and continually refine the performance review process.
    • Benefits Management: Oversee 401(k), health, dental, and disability plans, handle leave management, process HR-related mail, and organize an annual health campaign.
    • Offboarding: Ensure a streamlined offboarding process for exiting employees.
  • Financial Operations
    • Ongoing: Maintain access to QuickBooks, track purchase orders, manage project timelines, oversee AP/AR processes, compile expense reports, and deposit checks.
    • Ad Hoc & Annual Tasks: Provide client financial overviews, assist in preparing estimated tax payments, refine the P&L, and work with the finance team to develop the annual budget.
  • Technology & Equipment
    • Equipment & IT Management: Manage laptops, phones, and all IT setups, including account access for relevant software (Indie, UL, QuickBooks, etc.).
    • Service Software Management: Maintain a catalog of internal software (e.g., Sprout Social, SEM Rush) and oversee all aspects of software access, billing, and contract renewals.
  • Office Management
    • Ensure smooth office setup and optimization in both Raleigh and NYC locations.
  • Team Travel & Client Entertainment
    • Coordinate team travel for off-site client meetings, book meeting rooms, and manage reservations and meals for major client events.

In addition to these responsibilities, this role will also involve:

  • Executive Assistant duties, including podcast production support, new business coordination, on-site meeting support, calendar and travel management, leadership meeting support, and event support.
  • Special projects and client engagement, such as handling client gifts and surprise-and-delight initiatives, as well as end-of-year appreciations.

Requirements:

  • 2-3+ years of experience in an internal operations and/or executive assistant role.
  • Demonstrated success in balancing competing priorities.
  • Experience in project management with close attention to detail.
  • Understanding of marketing services is a plus.
  • Excellent written, presentation, and verbal communication skills.
  • Willingness to travel 20-30%, depending on internal team and client needs.

The salary range for this role is $55,000-$70,000 per year, with potential commission and bonus eligibility up to $85K+ annually. Additional benefits include health insurance and a 401k plan.

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