Program Implementation Specialist

2 days ago


Chicago, Illinois, United States Erie Neighborhood House Full time

Job Summary

This role is responsible for maintaining active status of re-determinations, ensuring full enrollment, and reporting on re-determination status. The Intake Specialist will work with families to determine eligibility for childcare and school-age services, create and maintain reports, and assist with enrollment and recruitment. Additional responsibilities include meeting with parents, creating reports, and participating in mandatory meetings and workshops.

Key Responsibilities

Responsibilities of this position include:

  • Inform parents in person, by phone, and/or email about re-determination due dates
  • Provide excellent customer service to parents and providers over the phone and in person
  • With parents, complete, assess, and determine eligibility for childcare and school-age services
  • Create and maintain reports of re-determination status for children and family eligibility
  • Meet with parents at different sites to assist with re-determinations
  • Assist the ERSEA Manager and other Intake Specialists with preparing documentation and reports
  • Inform the Staff Accountant and Billing & Collections Clerk of changes in parent copayments and contact information
  • Assist with enrollment of families and recruitment
  • Update the CACFP master eligibility list when family income size or category changes
  • Assist parents in completing food application forms
  • Meet with the ERSEA Manager for supervision and support
  • Make referrals to other agencies and/or to Action for Children Resource & Referral for ineligible families or those needing additional assistance
  • Assist in translating parent announcements and letters
  • Ensure confidentiality of parent information
  • Participate in the recruitment of children and families for program participation
  • Meet with the Childcare Team to receive updates on child and family issues
  • Plan and participate in staff and parent development activities
  • Participate in mandatory meetings and workshops

Requirements

This role requires a High School Diploma; an AA in Business or related field is preferred. Computer skills for Microsoft Office applications are required, and experience with ChildPlus and CSD cares (Salesforce) Database is a plus. Candidates must be able to read, write, and speak English and Spanish, and be able to lift and carry children and other items weighing up to 50 pounds. Self-motivation, self-direction, and the ability to follow directions, make good judgments, and create solutions are essential for this role. A sincere interest in working with families and the community is also required.

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