Implementation Consultant
3 weeks ago
As an Implementation Specialist at Keeper Security, you will play a pivotal role in ensuring the successful onboarding and adoption of our products by our clients.
You will work closely with our clients and Implementation Manager to understand their unique requirements and configure our solutions to meet their needs.
Your expertise and attention to detail will be crucial in providing our customers with a seamless and exceptional experience.
Responsibilities- Deliver Keeper's software to clients, including initial deployments and expansion deployments, with a thorough understanding of our complex technical products.
- Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience.
- Provide continuous technical support to clients, troubleshooting issues and resolving concerns efficiently.
- Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.
- Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions.
- Oversee multiple implementation projects concurrently, ensuring timely delivery within predefined scope and maintaining transparent communication with internal stakeholders and clients.
- Minimum of 2 years progressive experience in SaaS support and/or implementation.
- Salesforce experience.
- Experience with Google docs and MS-office tools.
- Experience in SaaS deployment with security software experience preferred.
- Proficiency in leading external client engagements.
- Excellent communication and interpersonal skills, with the ability to effectively manage client relationships.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team, across global regions and time zones.
- Experience with project management tools.
- Bachelor's degree in finance, business administration, or a field related to project management, or equivalent work experience.
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships).
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
- Voluntary Short/Long Term Disability Insurance.
- 401k (Roth/Traditional).
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
- Above market annual bonuses.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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