Level 3 Networking Specialist
2 months ago
eXcell is seeking a highly skilled Level 3 Networking Technician to join our team. As a key member of our infrastructure team, you will be responsible for providing first-level Smart Hands support to second-level and third-level support teams.
Key Responsibilities- Maintaining Network Environment: As part of our onsite team, you will be responsible for maintaining the network environment, including physical touch (Smart Hands) support of incidents and requests.
- Incident Support: You will provide incident support by working with remote level 2/3 teams to assist in resolving outages and fixing issues, including replacement of cabling or hardware components.
- Service Request Support: You will provide service request support and work with remote network support teams to install hardware or patch cables to enable new services for customers.
- Hardware Installation and Configuration: You will participate in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote teams for configuration and testing connectivity after installation and configuration.
- Education and Experience: Associate or bachelor's degree or foreign equivalent required from an accredited institution. Alternatively, three years of progressive experience in the specialty in lieu of every year of education.
- Technical Skills: Minimum 3+ years of combined experience in a site support technician and/or infrastructure technician role (or similar experience). Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required. Minimum 3+ years of combined experience working in data centers, labs, or server room environments required.
- Additional Requirements: Data center experience required. Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems). Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems. Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and/or electrical requirement documents.
- Comprehensive Benefits Package: We offer a comprehensive benefit package that you can elect into, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holiday, paid sick leave plan, FSA/HSA pre-tax benefits, and employee discounts.
- Equal Employment Opportunity: eXcell supports equal employment opportunity and is an equal opportunity employer.
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