Level 3 Strategic IT Specialist
4 days ago
eXcell is seeking a highly skilled Level 3 Strategic Technician to join our team onsite in Hillsboro, OR. As a key member of our team, you will be responsible for installing and configuring operating systems on client systems, migrating client data to new systems, and performing various technical tasks to ensure seamless IT operations.
Key Responsibilities- Technical Support: Provide technical support for software and hardware issues, including break/fix support and troubleshooting.
- System Installation and Configuration: Install and configure operating systems on client systems, including Windows 8 and Windows 10.
- Data Migration: Migrate client data to new systems, ensuring data integrity and security.
- Equipment Management: Manage and maintain client inventory assets, including surplus equipment and e-waste handling.
- Preventative Maintenance: Perform daily and quarterly preventative maintenance checks in the conference room environment.
- Database Management: Update the database of record, both online and offline, and monitor online queues to assist customers with break/fix and meeting support requests.
- Project Support: Assist with large deployment or renovation projects, including server landing/decommission, landing preparation, and rail/hardware installation.
- Technical Experience: Minimum 3+ years of technical experience, with knowledge of Microsoft Office Suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10.
- Customer Service: Excellent customer service skills and excellent written/verbal communication skills.
- Physical Demands: Ability to lift 35 lbs. solo, walk/sit/stand/crawl/kneel for extended periods, and travel between buildings using personal car/foot.
eXcell offers a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holiday, paid sick leave, FSA/HSA pre-tax benefits, and employee discounts. We are a W2-only company and unable to sponsor H1B visas at this time.
eXcell is an equal employment opportunity employer and supports diversity in the workplace.
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