Level 3 Strategic Technician

1 week ago

Hillsboro, United States eXcell Full time

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are currently seeking a talented Level 3 Strategic Technician to join our client’s team onsite in Hillsboro, OR.

Duties and Responsibilities:

  • Installing and configuring OS on client systems

  • Migrating client data to new systems

  • Picking up surplus equipment from users

  • Preparing old equipment for re-dispositioning and e-waste handling

  • Processing and testing failed systems returned from clients

  • Ensuring all client inventory assets are stored and distributed in a clean and professional manner

  • May be required to perform client or interdepartmental deliveries

  • Daily and quarterly preventative maintenance checks in the conference room environment

  • Daily updates in the database of record, both online and offline

  • Monitoring of online queues to assist customers with break / fix and meeting support requests

  • Assisting with large deployment or renovation projects

  • Server landing / decommission

  • Landing preparation

  • Rail / hardware installation

  • Cabling

  • Remote management setup

  • Prep for shipping if needed

  • Designate parts identified for waterfall usage

  • Proper hard drive handling and disposal

  • Unboxing / boxing of servers, ISM paperwork for shipments

  • Provide escort service for vendors / techs

  • Maintain ISMP ticketing system

  • RFID application / scanning, inventory labeling

  • Help transport hardware from lab to lab

  • Help deploy new tool PC's

  • Help disposition old hardware

  • Help audit machine hostnames, serial numbers, network to drop information

  • Help update asset records, fix, and maintain inventory

  • Help clean up old lab and storage spaces

  • Help sort re-use parts for stock

  • Help monitor the queue for the "Acronis backup failure tickets” and re-run the manual backups and apply standard fix if they continue to fail

  • Putting OS on non-IT supported systems

  • Break / fix support of software / hardware issues

  • Managing and updating ISMP

 
Skills and Qualifications:

  • Minimum 3+ years of technical experience desired

  • Must be willing to travel between buildings using personal car / foot

  • Must be able to work independently

  • Must be flexible

  • Must be able to lift 35 lbs. solo

  • May be required to walk / sit / stand / crawl / kneel for extended periods

  • Must have excellent customer service skills and excellent written / verbal communication skills

  • Requires knowledge of Microsoft Office Suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10

  • Technical certifications a plus

 
 
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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