Level 3 Networking Specialist

4 days ago


Hillsboro, Oregon, United States eXcell Full time
Job Summary

eXcell is seeking a highly skilled Level 3 Networking Technician to join our team. As a key member of our infrastructure team, you will be responsible for providing first-level Smart Hands support to second-level and third-level support teams.

Key Responsibilities
  • Maintaining Network Environment: As part of our onsite team, you will be responsible for maintaining the network environment, providing physical touch (Smart Hands) support for incident and request resolution.
  • Incident Support: You will work with remote level 2/3 teams to assist in resolving outages and fixing issues, including replacement of cabling or hardware components.
  • Service Request Support: You will provide service request support and work with remote network support teams to install hardware or patch cables to enable new services for customers.
  • Hardware Installation and Configuration: You will participate in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote teams for configuration and testing connectivity after installation and configuration.
Requirements
  • Education and Experience: Associate or bachelor's degree or foreign equivalent required from an accredited institution. Alternatively, three years of progressive experience in the specialty in lieu of every year of education.
  • Technical Skills: Minimum 3+ years of combined experience in a site support technician and/or infrastructure technician role (or similar experience). Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required.
  • Data Center Experience: Minimum 3+ years of combined experience working in data centers, labs, or server room environments required.
  • Structured Network Cabling Experience: Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems.
  • WIFI Hardware Experience: Experience with wireless LAN controllers and wireless access points.
  • Networking Experience: Knowledge of IP addressing, layer 2 VLAN, and Ethernet switching hardware.
  • Cable Troubleshooting Knowledge/Experience: Experience with Fluke testers and Fluke Aircheck wireless testing.
Benefits

eXcell offers a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holidays, paid sick leave, FSA/HSA pre-tax benefits, and employee discounts.



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