Bilingual Customer Service Representative

2 weeks ago


Germantown, Maryland, United States Jay Jarvis State Farm Full time
Position Overview

Jay Jarvis State Farm is seeking a dedicated Bilingual Customer Service Representative to join our team. We welcome individuals with no prior insurance experience, as we provide comprehensive training for the right candidate who possesses a positive attitude.

The primary responsibility of this role is to deliver exceptional service, efficiently address customer inquiries, and uphold high standards of customer satisfaction. The ideal candidate is a friendly professional with a warm personality, strong computer skills, and the ability to manage multiple tasks effectively while collaborating well with colleagues. A genuine passion for assisting others is essential.

Key Responsibilities:

  • Deliver accurate product and service information while resolving any issues that may arise with customer accounts.
  • Handle incoming calls with professionalism.
  • Address customer complaints by providing suitable solutions and alternatives within specified timeframes; follow up to ensure resolution.
  • Maintain detailed records of customer interactions, process accounts, and organize documentation.

What We Offer:

  • Competitive base salary with bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience in the insurance industry.
  • Opportunities for career growth and advancement within our office.

Ideal Candidate Profile:

  • Bilingual in Spanish and English.
  • Willingness to obtain a Property and Casualty insurance license.
  • Strong skills in handling phone communications and active listening.
  • Comfortable making outbound calls.
  • Enthusiastic about helping customers.
  • Patient, empathetic, and excellent at communication; enjoys engaging in conversation.
  • Ability to advocate for clients when necessary.
  • Strong problem-solving capabilities.
  • Exceptional communication and presentation skills.
  • Ability to prioritize tasks and manage time effectively.

This position is with an independent contractor agent for State Farm, not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.



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