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Sales and Service Representative

2 months ago

Germantown, Maryland, United States Shopsofsaddlecreek Full time

Core Responsibilities:

Uphold our core values and exemplify them through daily actions.

Ensure adherence to all company policies and procedures.

Additional tasks may be assigned by the Store Manager or Sales Leadership.

Client Service Excellence:

Deliver outstanding service by anticipating client needs and exceeding expectations, while following our service standards.

Engage with clients to foster relationships, ensuring loyalty and the ability to manage multiple tasks effectively.

Address client inquiries and resolve issues promptly, involving management when necessary.

Professional Conduct:

Maintain a friendly, energetic, and respectful demeanor at all times.

Take initiative in personal development by seeking and applying feedback for growth.

Consistently receive positive feedback from clients.

Communication and Collaboration:

Effectively communicate with management, team members, and clients through various channels.

Build productive relationships by sharing ideas and treating others with respect.

Inspire team members by embodying our values and fostering a culture of learning and trust.

Operational Excellence:

Complete opening and closing tasks as directed by leadership, focusing on client needs.

Maintain an organized workspace and adhere to merchandise processing standards.

Follow loss prevention protocols and report any potential issues to management.

Ensure a safe working environment by identifying and reporting hazards.

Inventory Management:

Assist in preparing for store inventory.

Record work hours accurately and remain adaptable to business needs.

Adhere to all operational guidelines and review updates regularly.

Technical Proficiency:

Efficiently handle register transactions and utilize company systems for product location and transaction processing.

Understand and articulate the company’s brand positioning and marketing initiatives.

Participate in store meetings and utilize educational tools to enhance product knowledge.

Fashion Awareness:

Stay informed about current fashion trends and represent the brand by adhering to dress code standards.

Package client purchases according to company guidelines.

Essential Skills:

Ability to prioritize tasks and meet deadlines with minimal supervision.

Knowledge of visual merchandising standards and ability to implement them effectively.

Strong communication skills with clients and team members.

Accurate cash handling and change provision.

Flexibility in scheduling to meet business demands.

Physical Requirements:

Capability to lift and carry up to 20 pounds occasionally and navigate the sales floor and stockroom efficiently.

Qualifications:

High School Diploma or GED required.

Minimum of one year of relevant experience in sales or customer service with proven success.