Operations Director

2 weeks ago

Seattle, Washington, United States Valet Living Full time
{"title": "Operations Manager", "description": "Job Summary

Valet Living is seeking a highly skilled Operations Manager to join our team. As a key leadership role, you will be responsible for overseeing various areas of the business, including staffing, training, inventory control, safety compliance, and systems efficiency.

Key Responsibilities
  • Lead and motivate a team of Area Leaders to achieve operational excellence.
  • Provide meaningful analysis of large and complex datasets to identify opportunities for process improvement.
  • Develop and implement budgetary guidelines and track spending against budgetary limits.
  • Hold Area Leaders accountable for accurate scheduling and daily timecard management.
  • Proactively anticipate staffing needs and coordinate with Recruiting to develop effective strategies.
  • Drive iValet compliance through consistent communication, training, and development of all Area Leaders.
  • Collaborate with the sales team and Account Executives to ensure client satisfaction.
  • Identify opportunities to extend or introduce new services within the assigned book of business.
  • Conduct community site visits to ensure adherence to service standards.
  • Enforce safety compliance and identify opportunities for improvement.
  • Manage warehouse inventory to address current and future needs.
  • Identify and develop potential future Area Leaders.
  • Manage adoption, implementation, tracking, and completion of assigned projects.
Requirements
  • High school diploma or GED required; bachelor's degree preferred.
  • Minimum of 5-7 years of leadership experience, including budgeting and reporting.
  • Proven track record in implementing effective business remediation practices.
  • Demonstrated success in managing and developing teams through strong leadership and mentorship.
  • Proficiency in MS Word, Outlook, Excel & PowerPoint.
  • Strong analytical skills with experience working with spreadsheets and data.
  • Exceptional verbal and written communication skills, along with superior interpersonal skills.
  • Ability to build collaborative relationships with team members and colleagues.
  • Strong project management, organizational, attention to detail, problem-solving, and time-management skills.
  • Customer service experience and a strong customer service focus.
  • Basic knowledge of human resource practices, including talent acquisition and performance management.
  • Ability to make sound business decisions quickly and under pressure.
  • Skilled in motivating teams to deliver quality results within tight deadlines.
What We Offer
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • Pet insurance plan options.
  • Tax advantages through healthcare savings and flexible spending accounts.
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance.
  • 401k plan with matching company contribution.
  • Paid time off program.
  • Support for continued education through tuition reimbursement.
  • Referral bonus program.
  • Associate and family assistance program.
  • Associate discount program.
  • Rewards and recognition program.
About Valet Living

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

", "lang_code": "en-US"}

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