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Hospitality Site Representative

2 months ago

Wilmington Delaware, United States Canon Solutions America, Inc. Full time
About the Role:

We are seeking a highly skilled and customer-focused Hospitality Site Representative to join our team at Canon Solutions America, Inc. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hospitality services.

Main Responsibilities:
  • Promptly Inform Supervisors of Potential Issues: You will be responsible for promptly informing your supervisor of any potential problems or customer concerns that may arise during your shift.
  • Respond to Management and Client Requests: You will be responsible for reviewing and responding to management and client requests in a timely and professional manner.
  • Provide Excellent Customer Service: You will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met.
  • Contribute to the Creation of Site Procedure Guides: You will be responsible for contributing to the creation of site procedure guides to ensure that all account processes are properly recorded.
  • Perform Various Tasks: You will be responsible for performing various tasks such as copy/ print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room/records file services based on assigned location.
  • Attend Cross-Functional Trainings: You will be responsible for attending cross-functional trainings to ensure that you have the necessary skills and knowledge to provide coverage when short-staffed.
  • Site Responsibility and Location of Coverage: You will be responsible for site responsibility and location of coverage may change based on client and/or division needs.
Key Skills and Qualifications:
  • Basic Computer Skills: You will need to have basic computer skills and technical knowledge, including proficiency in MS Office (Word and Excel).
  • Ability to Multitask: You will need to be able to multitask and prioritize tasks in order to meet deadlines.
  • Good Customer Service Skills: You will need to have good customer service skills and be able to communicate effectively with clients and colleagues.
  • Ability to Work with Minimal Supervision: You will need to be able to work with minimal supervision and take initiative to complete tasks.
  • Ability to Work OT: You will need to be able to work overtime as needed.
  • Security Clearances: You will need to be able to obtain security clearances required by customers to enter their premises.
  • Valid Driver's License: You will need to have a valid driver's license and an acceptable driving record.
  • Ability to Lift 50lbs: You will need to be able to lift up to 50lbs and spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
About Our Company:

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions. We empower companies of all sizes to succeed by supplying market-leading solutions and exceptional professional service offerings. Our company is committed to promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.