Customer Service Representative
4 weeks ago
About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients' expectations. Our commitment to excellence is reflected in every project and interaction we undertake.
Position: Customer Service Representative
Role Overview: We're seeking a dedicated and friendly Customer Service Representative to join our team in Wilmington, NC. In this on-site role, you'll serve as a primary contact for our clients, assisting with inquiries and ensuring each interaction meets our high standards of service excellence.
Responsibilities:
- Manage customer inquiries via phone, email, and in person.
- Provide accurate product and service information.
- Resolve customer issues promptly and professionally.
- Document interactions and maintain customer records.
- Collaborate with internal teams to enhance customer experience.
- Process orders, forms, and applications as needed.
- Conduct follow-ups to confirm customer satisfaction.
- High school diploma or equivalent.
- Prior customer service experience is a plus.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Proficiency with Microsoft Office and CRM software.
- Ability to manage time effectively in a fast-paced environment.
- Team-oriented with a positive attitude.
- Competitive salary: $680 to $820 per week.
- Career growth opportunities.
- Health and wellness benefits.
- Paid time off and holiday pay.
- Supportive, collaborative work culture.
- Work Type: In-person (on-site)
- Hours: Minimum 40 hours per week
- Location: Wilmington, NC
Join our team and contribute to an environment where excellence shapes every interaction
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